Refund policy
Clear options when plans change or a paid service is not delivered.
Last updated: 8 September 2026
Before delivery begins
Contact contact@megalaun.ch to cancel a paid service that has not started. We refund an undelivered service in full. If moderation rejects your product and we cannot deliver the paid service, the undelivered purchase is refunded.
If something is missing
If a booked placement does not run as agreed, or a paid feature is not provided, send us the product URL, order reference and a description. We will review delivery and offer an appropriate remedy, such as completing the service, extending the missed placement period or refunding the undelivered part. Mandatory rights to a refund remain unaffected.
After a service has been delivered
A delivered service does not automatically qualify for a refund because it received fewer visits, votes or sales than expected. We do not promise a particular commercial or SEO result. This does not restrict rights relating to non-conformity, non-delivery or consumer withdrawal.
Consumer withdrawal rights
If you purchase as a consumer and the statutory distance-selling withdrawal right applies, you generally have 14 days from concluding a service contract to withdraw without giving a reason. Starting a service does not automatically remove this right. Where you expressly request an early start, applicable law may allow a proportionate charge for services provided before withdrawal. The right can be lost for a fully performed service only when the legally required prior consent and acknowledgement have been obtained. We do not treat payment alone as that consent.
How to make a request
Email contact@megalaun.ch with your name, account email, product URL, purchase date and order reference. For withdrawal you may simply write: “I withdraw from my contract for [service], ordered on [date], under reference [reference]. My name is [name] and my address is [address].” You may also send the request to Matthias Marchione EI, 11 rue Roh Mané, 56400 Plougoumelen, France.
Payment of refunds
Approved refunds are returned through the original payment method unless otherwise agreed. Statutory withdrawal refunds are made within the applicable legal deadline, generally 14 days after we receive your withdrawal notice. Your payment provider may take additional time to display the credit. These purchases do not renew automatically.
